Boston Pizza Reviews

Boston Pizza has an overall rating of 4.1 based on 56 reviews. Customer feedback on Boston Pizza is mixed: Boston Pizza reviewers highlight positive aspects like tasty food, friendly service, diverse menu options, comfortable atmosphere, which strongly appeal to families, casual diners, sports fans, young adults. However, Boston Pizza is often criticized for its long wait times, inconsistent food quality, higher prices, limited parking.

4.1/5.0

56 reviews

5 Stars

13

4 Stars

2

3 Stars

10

2 Stars

0

1 Star

0

All Boston Pizza Reviews (56)
beatrice-Hatfield
May 24, 2026
"Not Too Bad of a Wait"
The wait was okay, honestly. Could it have been faster? Sure, but it wasn’t anything too frustrating. I’ve definitely waited longer at other places, so overall it was manageable.
MarionMasino_41
May 21, 2026
"So Many Options I Almost Short-Circuited"
Boston Pizza is a lifesaver when everyone is being wildly indecisive. Their menu is HUGE, pizza, pasta, burgers, wings, salads, you name it, so there’s pretty much something for everyone. I love having that many choices, but wow, it can also feel like my brain is doing gymnastics just trying to pick something. The pizza is definitely the star for me, though. Some of the other stuff is fine, but not everything hits the same. The website is easy to use, it just takes a bit to scroll through everything because the menu is basically a novel.
Darlene-renee
May 11, 2026
"Safe Gluten-Free Options, But the Wait Was Frustrating"
The staff took the time to check allergens for me and they did have gluten-free choices, which I really appreciated. It’s rare for us to feel safe eating out, so that part meant a lot. The only downside was the waiting—it felt longer than it should have and got frustrating. Still, I was glad they took the allergy concerns seriously.
RitaHuckaby_80
April 24, 2026
"Decent drinks, nothing too special"
Boston Pizza has an okay drink selection... nothing really stood out to me, but it gets the job done. They’ve got the usual beers, cocktails, and pop, so if you’re just hanging out with friends, it’s totally fine. I kind of wish they had more local beer options or something a little different on the menu, though. A few of the drinks also felt a bit pricey for what they were. Overall, not bad... just average. I’d still order drinks there, but mostly if I’m already there for food.
RolandCurry_58
April 21, 2026
"Okay Spot"
Went to Boston Pizza with friends. It was fine. Clean place. Staff were nice. It got loud quick though, so talking was kind of a pain. Lots of TVs if you’re there for sports. Not really the best for a chill meal. Not bad. Just average.
TLizotte
April 18, 2026
"Great service"

always a pleasure, great food and service. Food always comes hot and the server always makes sure everything is good without over doing it

carolyn.Sullivan
April 16, 2026
"Easy ordering, but the pizza was just okay"
I ordered takeout through bostonpizza.com and the process was straightforward, which I appreciated. The food was ready around the time they said it would be, so no real issue there. The only downside was the pizza was already kind of lukewarm when I picked it up. It tasted fine, but definitely didn’t feel as fresh as when you eat in the restaurant. I didn’t bother contacting customer service because, i never really trust that they’ll do much besides send a generic reply. Overall, it wasn’t bad, but it wasn’t anything special either.
KarissaSearson
April 16, 2026
"Really happy with the experience"
I had a great experience. Everything felt easy and straightforward, and it ended up being exactly what I needed. I appreciate how smooth the whole process was, and I’d definitely use it again next time.
CLEMMER
April 07, 2026
"Pretty Good for a Family Dinner"
Boston Pizza is usually a decent place to go with the kids. Like, the menu has things my kids will actually eat, which is always half the battle, and the staff are generally chill about families being there. They don’t give off that annoyed vibe, you know? The only thing is it can get loud, and the service can be a bit slow sometimes, especially when it’s busy. So yeah, not bad overall, just not exactly the most relaxing family meal every time
william1981
April 02, 2026
"Food was fine, but the place felt a bit neglected"
The food was okay, nothing amazing but not bad either. What bothered me more was that our table still had crumbs on it when we sat down, and the washroom definitely needed some attention. I know places like to say they care about cleanliness and all that, but it didn’t really feel that way in the moment. To be fair, the staff did wipe the table after we asked, so it wasn’t a total disaster. Just felt like they could’ve been more on top of the basics.
bridgett1983
March 30, 2026
"Pretty easy pickup order, just a little slow"
Ordered pickup through bostonpizza.com and overall it was fine. The site was easy enough to use, just kinda slow on my end.. took me a couple tries to get a side added. Food was ready close to the time they gave me, but they forgot one dip. Not the end of the world, just a bit annoying. Would still order again though
hello_kirby677
March 30, 2026
"Showed up almost suspiciously fast"
It got here way quicker than I expected, which was a nice surprise. Not saying someone’s been hiding faster shipping this whole time, but it definitely felt like it
william_Anderson74
March 12, 2026
"It worked, just kinda clunky"
Ordering on bostonpizza was fine enough, I guess. The site was a bit slow and the menus took their time loading, which got annoying on my phone. I did find what I wanted in the end, but it wasn’t exactly smooth or super easy to use
KatherineHilburn_23
March 02, 2026
"Pretty Smooth Order Overall"
I ordered from bostonpizza.com and overall it was a smooth experience. Everything showed up the way I picked it and there weren’t any weird mixups with the food. The only thing missing was one dip, which wasn’t a huge deal, but I do wish the little extras were checked a bit more carefully.
melinda-Perry
February 12, 2026
"Good, but I expected a little more"
I ordered pizza and wings, and while everything showed up hot and tasted fresh, I was a bit disappointed. The crust was decent and not too soggy, and they didn’t skimp on the toppings, which was nice. The wings had good flavor too, but overall it just didn’t really wow me like I was hoping it would
hello_claude534
February 11, 2026
"Consistent Every Time"
I’ve tried a few different locations, they all taste the same same, which I really like. It’s nice knowing I can stop by any one of them and get exactly what I’m expecting.
DEEN
January 31, 2026
"Good deals for game night, but I wanted clearer instructions"
The promos definitely helped make our pizza night cheaper, which was great for game night. I just wish the instructions for using the deals were a little clearer, because I had to figure it out as I went.
hello_joseph668
January 20, 2026
"Decent spot for the game"
Went to Boston Pizza with some friends to watch the game. The TVs were good and the place had that fun sports bar kind of vibe, so that part was nice. But once it got busy, service got slow. Food was okay, not really anything special, and the wings came out a bit cold. Still had a alright night overall, just felt kinda average for what we paid. I’d probably go again if I was nearby.
hello_richard968
January 07, 2026
"Easy Booking"
Booking a table was really quick and straightforward, with no issues at all, if that makes sense. Everything just worked smoothly.
AdanEychaner
January 04, 2026
"Super Quick Fix!!"
I had a complaint and they took care of it really fast!! I appreciate how quickly they handled everything.

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